ORVEXORVEX STUDIO · PROJECTS & PAYMENTS
Refund Policy
Last updated: September 26, 2026
Your approved proposal sets the project scope, total price, milestone dates and payment plan. Choose an available package schedule at checkout, or request a custom offer and pay only after you approve the proposal.
Payment schedules
Available package options are full payment before production, 50% before production with the remaining 50% due at the agreed project midpoint, or 25% before production, 50% at the midpoint, and the final 25% before final delivery. ORVEX confirms each due date and payment request in writing. Custom offers require no payment when you send the request; payment is collected only after you review and approve the written proposal.
Cancellation after production starts
If you cancel after production has started, ORVEX refunds 50% of the total amount you have paid for that project. The other 50% is retained for time and production work already committed. For example, if you have paid half of the project price, the refund is half of that payment; if you have paid the full project price, the refund is half of the full amount paid. Any unpaid future instalments are not charged. The terms in your accepted proposal apply alongside this policy, subject to applicable law.
Before production begins
If you need to cancel before production begins, contact ORVEX with your project name and payment reference. ORVEX will review your accepted proposal and confirm the cancellation and refund amount in writing before processing it.
Requesting a cancellation or refund
Email contact@orvexcg.site with your project name, payment reference and request. ORVEX will confirm any approved refund in writing. Refund timing depends on the payment provider. Nothing on this page removes any rights or remedies available under applicable law.